Warranty & Maintenance
Warranty
With proper maintenance, your PathoControl System can last a lifetime and we have designed our warranty to help ensure that it does so.
The mechanical and structural parts of your PathoControl System and any labor required to repair or replace them are covered for one year from the date of purchase; the warranty for these parts is renewable — see next section for details. The reactor pads, pre-filter and UV-C lamps must be replaced annually and are considered maintenance items that are not subject to warranty. Customers requiring warranty service should contact us via the form on this page or call our offices at 469-460-6699 during regular business hours.
Renewable Parts Warranty: The mechanical and structural parts of your PathoControl System become eligible for an additional one year warranty renewal when you purchase the Annual Maintenance Bundle for your system before the current warranty year expires. This bundle includes all replacement reactor pads, lamps and pre-filters required for your system to continue working at its best. This warranty may be renewed indefinitely, provided the annual maintenance bundle is purchased prior to the current year’s warranty expiration date.
Our warranty applies only to machines that have been subject to normal use as recommended and not subjected to physical abuse, outdoor exposure or water submersion. This warranty extends only to the original registered purchaser and is not transferable to or renewable by any other party.
Maintenance
Your machine is only as effective as it is maintained to be. PathoControl recommends following these simple steps to keep your air as pure and pathogen-free as possible:
- Unplug the system, remove the set screw on the back of the case and pull the machine out using the handles on either side of the fans.
- Lift off the sheet metal cover from the top of the housing. You may see ash particles accumulated on the floor of the housing and on the reactor pads. The amount of ash you see will be a clear indication of how hard your machine has had to work. Don’t worry, the ash is harmless to you. It is simply all that is left of the pathogens that have been killed.
- If you don’t see any ash or loose particles inside the metal housing—there isn’t much build-up so you’re almost finished—skip to Step 7!
- Remove the three metal-framed reactor pads, as well as the pre-filter from the system. Using a hair dryer or compressed air—blow the ash and debris off of these four pieces. The pre-filter will only have trapped dust, pet hair, etc. The bacteria, viruses and other pathogens are small enough pass through the pre-filter, only to meet their death in the reactor pads and UV light chambers.
- Next, blow the accumulated ash out of the interior of the housing.
- Put the reactor pads and pre-filter back into their slots. Be sure the metal screens of the reactor pads are facing towards the front of the system where the fans are; likewise, make sure the airflow indication arrow on the pre-filter is pointing toward the fans at the front of the system.
- Replace the sheet metal cover onto the housing. Make sure the edges of the cover are on the outside of the housing and that it is pushed as far toward the front (fan side) of the system as it can go.
- Return the system to the case and replace the set screw.
- Perform monthly maintenance steps 1-6.
- Put on sunglasses that are rated to block UV-C rays. DO NOT ATTEMPT THIS STEP WITHOUT PROPERLY RATED EYEWEAR.
- Plug in the system. Briefly depress and release the kill switch located at the top of the fan mounting board. Doing this will send power to the lamps, allowing you to make sure they are still working. If both lamps illuminate, you’re finished! Return to steps 7 & 8 of the monthly maintenance and you’re finished. If one or both of the lamps do not illuminate, call PathoControl for replacement lamps. Most lamps last 12-15 months or more, but it is still a good idea to check them.
Once every year (from your date of first operation), your reactor pads, pre-filter and UVC lamps need to be replaced. Your system comes with a One Year Warranty for parts & labor, and a Renewable One Year Warranty for all other non-maintenance parts. The required maintenance items are: reactor pads, pre-filter and UVC lamps.
When you purchase the PathoControl Annual Maintenance Bundle for your system before your current year warranty expires, you will receive new replacement reactor pads, pre-filter, lamps and another full year of warranty (for all other machine parts).
PathoControl is committed to helping you make your machine last a lifetime. We will help facilitate its longevity by sending monthly maintenance reminders to the email address you used when making your purchase. We will also notify you via email when your annual maintenance is due.
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